Designing the Right Outsourcing Model
Enumerate returns, jurisdictions, data sources, deadlines, and exception handling. Detail service levels for responsiveness, accuracy, and peak-season coverage. Precision avoids finger-pointing later and keeps costs honest. Post a comment with the one SLA metric you consider non-negotiable in a tax compliance partnership.
Designing the Right Outsourcing Model
Set monthly checkpoints for error rates, cycle times, first-pass yield, and amendment volume. Real dashboards expose trends early, empowering joint course corrections before costs drift. When both sides see the same truth, trust and efficiency grow. Want a sample KPI template? Subscribe and we’ll share a practical starter pack.